We all know that customer service is a costly part of any business. Currently, most companies still operate call centers, translating to a cost per phone call of around 35$. Unfortunately, email support doesn't lessen this, due to duplication of inquiriessatisfaction.jpg....

18 September, 2007

Lately I admit that I've been on a rampage covering and critiquing companies that have needed some work with their social media tactics. First Wal-Mart, then Delta. I admit- I've been a little out of control....

10 September, 2007

With competition in the healthcare industry ever increasing, more and more hospitals are responding by stepping up their marketing efforts. As a result, many of these hospitals undergo intensive re-branding processes and ad campaigns in order to differentiate themselves from competition and to overall increase...

06 September, 2007

I can't count on two hands howtwitter_logo.jpg many times I've heard "What's the point of Twitter?". In fact, I can also remember a time when I've felt this way too. The primary questions are, "How is it different than instant messenger?, or in the words...

04 September, 2007

I have an odd sense of humor. I find tripping funny. If you take a spill in front of me, I will have to finish laughing before I help you up. Have a piece of toilet paper on your shoe? I might not be able...

31 August, 2007

Scivee.tv has been launched – an online social network where members of the scientific community can collaborate to generate and revise articles, create personal profiles, and publish their work online....

28 August, 2007

A couple days ago I ran across this video of an 8 year old dominating the game Guitar Hero. Of course I heard of it through my brother, whose friend showed it to him, and so on, as the pattern of most YouTube videos that...

24 August, 2007
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