If your brand is doing social media well, then you spend a good amount of effort focused on customer service. Let’s face it, when most of us think of customer service we think of something like this: [br][br] [br][br] However, customer service has evolved thanks to social media....

Community Managers and customer care representatives everywhere are rejoicing at Twitter’s latest announcement regarding character limit. Beginning in July 2015, the 140-character limit for Direct Messages will be put the death (R.I.P.). It’s rumored that there will be a new 10,000 character limit put in...

No one wants to be the lame friend on Facebook who shares boring, inaccurate or insignificant posts. People share content that pulls on their heartstrings, tells their friends what type of Game of Thrones character they best represent, or even something that makes them pee...

Do any of these statements sounds familiar? [br][br] “I don’t find peace when my to-do list is all checked off. I have a moment of panic, because, clearly, I’m forgetting something.” [br][br] “I always get my tasks done at the very last minute even though I feel like I...

It’s time yet again for one of our favorite holidays here at Ignite Social Media – Community Manager Appreciation Day. The role of a Community Manager has changed drastically over the last decade, transforming from a forum moderator into a jack of all trades in...

November no longer simply means the kick-off of the holiday season. It also means it’s time for Movember. The Movember Foundation is a global organization committed to changing the face (literally) of men’s health. Men are challenged to grow their moustaches, and women to support,...

You know what scares a social media manager? Holiday content. It’s amazing how just one day can create such drama. So, here’s the dilemma: Do you partake or do you pass? How can you tie in your brand in an effective way? Should you be...

  The boys of Charming are back for a final ride in the hit FX show, Sons of Anarchy. If you’re like me, this show has ripped out your soul and held it captive for seven seasons. Between fits of rage and tears, there are some...