Snapchat was the original disappearing message network but they are consistently adding features that move away from that. Meanwhile, Facebook is moving toward disappearing messages. Go figure… Snapchat Starts Storing Messages While Facebook Tests Disappearing Messages Some Snapchat content is great, which can make it a little...

Picture yourself needing to switch a flight, upgrade your cable package, or order a new smartphone. Perhaps you’d handle this online through your airline or service provider, maybe you’d call a customer service center, or even, gasp, go to the store! What if all of these...

Chatbots. Maybe you’ve heard of them, maybe you’ve even interacted with them. Either way, they’re here. Is that a good thing for brands? How will consumers respond to bots instead of people? Should we welcome our new chatbot overlords? Join us Wednesday, July 20th at 1pm...

Creating content for social media can sometimes be a tedious and challenging task for many social media marketers. Challenges can begin developing during the planning process and trend through execution. However, Kyle Stuef, Director of Content Production at Ignite Social Media, has laid out four...

It’s inevitable. Although 80% of companies say they deliver exceptional customer service, we still see consumers taking out their frustrations and complaints on social media. Technology and consumer behavior have created an environment where there are more complaints than ever, mostly online. This factor has made...

[br] Are you beginning to plan or allocate budget for your social media marketing efforts in 2016?  Are you hoping to get a head start on your 2016 strategy, but want to make sure you are aware of the latest trends for the next year? If so,...

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