In my previous post this week, I talked a little about my honeymoon planning frustrations, which led me to delve into the social media applications and the specific tactics that the travel industry as a whole should adopt....

The fires in California once again remind us of a need for improved communication in the case of emergencies. So far, reverse 911 calls have been distributed via cell phones and landlines to notify residents of the impending fires and to warn of evacuations....

In my earlier post, “Is Shoutlet Overselling Itself,” I took a look at the Shoutlet website after their product launch announcement andShoutlet logo wondered aloud, basically, “What is this thing? Does it work? Or is it hype?”...

RSS Feeds are a great way to keep up with the websites you like, but choosing your favorites from those pages and sharing them with others easily hasn’t been so easy. That’s the problem that the folks at FeedXI have been working to solve....

We all know that customer service is a costly part of any business. Currently, most companies still operate call centers, translating to a cost per phone call of around 35$. Unfortunately, email support doesn’t lessen this, due to duplication of inquiriessatisfaction.jpg....