It’s inevitable. Although 80% of companies say they deliver exceptional customer service, we still see consumers taking out their frustrations and complaints on social media. Technology and consumer behavior have created an environment where there are more complaints than ever, mostly online. This factor has made...

02 February, 2016

With the New Year comes new clients, assignments and budgets. To make the most impact with your social media buying budget this year, here are some tips and tricks both timeless and new. Select platforms that make sense with your audience. Just because you’re...

01 February, 2016

When Google+ came into existence in 2011, it was a lot to take in and viewed as a rival to Facebook. There were a lot of jokes about it being introduced around the fact that you had to have one in order to do pretty...

29 January, 2016

There's an allegory attributed to the Cherokee about two wolves doing battle inside people for control of their soul. One wolf represents evil and one wolf represents good. Which wins, the story asks? The one you feed. While my daughters giggled uncontrollably when I told them this...

27 January, 2016

2016 is undoubtedly going to give rise to a handful of new and seemingly viable social channels. As that happens, it’s normal to ask yourself: “Which social channels should my brand be on?” Actually, it’s not just normal, it’s necessary. We’re of the school of thought...

25 January, 2016

It’s 2016, which means we’re now officially closer to 2020 than we are to 2010. The future is all around us, but we at Ignite Social Media are obviously most interested in how that future is going to shape our most cherished environment: Social! Few...

22 January, 2016

Back in October, I wrote that brands should start adjusting their Instagram strategy because of declines in organic growth and engagement on the channel. Now that we have kicked off a new year, I thought it would be a good time to re-evaluate ‘The State...

21 January, 2016

There’s no denying that social ad spending is on the rise. In fact, according to eMarketer, 2016 is expected to generate $13.43 billion in social ad dollars, with social networks set to account for 20 percent of U.S. digital ad spending. Social giants like Facebook and...

21 January, 2016

What were you doing over the holidays? Although many trimmed the tree and got into the holiday spirit, millions of people decided to immerse themselves in Netflix’s most recent binge-worthy phenomenon – the 10-part documentary series Making a Murderer. The show follows the controversial case...

20 January, 2016