To produce a product that people want to buy can clearly be a difficult feat or we’d all be bajillionaires (unless you’re this guy). What’s trickier is understanding the actual consumer demand (or what will be next in demand). Here, I’ve compiled an initial list...

We know, we know. Another day, another post about the importance of online reviews. We could throw out stats like how one negative review can cost you up to 30 customers, or how 4 out of 5 consumers reverse their purchase decisions based off of negative...

If you’re reading this blog, you’ve likely realized that even though your 13-year-old nephew is a Snapchat wizard, you may want to consider hiring experienced professionals to help manage your organization’s social media presence. So, when do you know it’s time to start looking for...

Customer Service vs. Reactive Engagement Customer service is playing an increasingly important role to users on social media, and brands big and small are stepping up to the plate to provide support. According to research from Sprout Social, social media is now the top choice for...

If your customers were to grade your customer service on social media, how would your brand do? Would you be an A student? Maybe sliding by with a C? Or would you be trailing behind the rest of the class? If you’re not at the...

A dog is known, not only as man’s best friend, but for its enduring loyalty. But why? It might be because most good dog owners give their pups everything that they could need, and want, leaving them feeling completely cared for and understood. When we,...

So you missed our chatbot webinar? Don’t worry! We’ve got you covered with this debrief featuring 3 main use cases for chatbots we see happening right now. Easy Ordering Chatbots are being designed to improve the efficiency of shopping using your mobile device. Several brands like Staples...