The NHL season came to a stunning conclusion this week when the Chicago Blackhawks defeated the Boston Bruins in Game 6 of the Stanley Cup Finals. As the Blackhawks raised that big, beautiful trophy, community manager nerds at Ignite Social Media couldn't help but wonder,...

Recently, clients have been asking me how they'll know if our community managers are succeeding in their craft. To me, that answer was simple. A healthy community. That means the community manager is doing well, right? Well sort of. Thanks to some smart thinking and...