Unless youâ€™re reading this in our RSS feed, youâ€™ve probably noticed the site redesign that launched late Thursday. Iâ€™d love to have your candid feedback on it.
You’re probably familiar with Abraham Maslow’s Hierarchy of Needs. Think back to your Psychology 101 class, and if you’re still drawing a blank, here’s the 10-second overview. The basic idea behind his hierarchy of needs, which usually manifests itself in the color-coded, neatly divided pyramid below, is that there are various levels of human needs. If, and only if, the basic physiological needs on the bottom portion of the pyramid are met, can the individual focus on higher level (non-basic) human needs. I believe this same concept can be applied to how your customers relate to your brand.