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Interested in working for one of the World's Top Social Media Agencies? Ignite Social Media isn't just a thought leader in social media marketing, we're a force at work. We live and breathe social media and are looking to add many new employees in all disciplines to our growing ranks.

We're looking for qualified candidates for both our Raleigh headquarters and our Detroit office, although the majority of these positions will be in the Raleigh office. Please indicate in your application the location that appeals to you. Descriptions of our open positions are listed below, find the one that best fits you and apply.

WHAT WE OFFER:

• Competitive salary
• Full benefits package
• Mystery Trips (including an annual out of town trip)
• A cool work place
• A steady stream of interesting clients
• A team of colleagues who are experts in their field

HOW TO APPLY:

We are accepting resumes through Resumator.com only. So, if you would like to be considered for any of the following positions use the Resumator.com widget located on each job posting page. No phone calls, direct messages or walk-ins will be accepted.

Account Manager

January 25, 2012

Our Account Managers serve as the link between the client and internal agency team. They’ll lead some of our most prestigious accounts, which are some of the largest, most visible brands in the world. Account Managers report to the Account Director.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Primary point of contact to client
• Leads client and internal meetings (some travel may be required)
• Reviews all briefs, timelines and meeting documents
• Maintains client budgets

QUALIFICATIONS AND EXPERIENCE REQUIRED:

• 4-6 years of experience in an agency or related setting
• Client relationship management experience (previous work experience with large brands and/or international accounts gets you a gold star)
• Enjoys social media and keeping up with the latest trends in the industry
• Project management expertise and the ability to move projects through the agency at a fast pace
• Strong organizational skills and acute attention to detail are required
• Extremely strong written and verbal skilled are a must

Metrics Coordinator

January 24, 2012

Coordinators on our metrics teams serve an essential role by quickly yet diligently collecting data from several sources needed for a specialist to analyze a client’s social media performance.   The ideal metrics coordinator can multi-task well and adapt quickly to changes in social media that will impact data collection. This position reports to the Metrics Director.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Metrics coordinators are responsible for tracking and reporting on social media channels as well as several social media initiatives in a fast-paced environment.

QUALIFICATIONS AND EXPERIENCE REQUIRED:

• 1-2 years’ work experience preferred
• Familiarity with analytics tools (Google, Omniture, etc.)
• Understanding of social media landscape
• Fascination with numbers (tracking, compiling, analyzing) and the ability to intelligently express their meaning
• Proficient in Excel and PowerPoint
• Enhanced written and verbal communication skills
• Experience and/or interest in programming a plus

Metrics Specialists

January 24, 2012

Specialists on our metrics teams are dedicated to following social channels and social programs for our clients as well and gleaning insights on performance using dimensions such as historical, competitive and goal data.  In addition, they are responsible for giving clients a view of the overall online chatter in their respective competitive set using a suite of social monitoring tools. This position reports to the Metrics Director.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Metrics specialists are responsible for tracking and reporting on social media channels as well as several social media initiatives in a fast-paced environment

QUALIFICATIONS AND EXPERIENCE REQUIRED:

• 2-3 years’ work experience
• Experience with analytics tools (such as Google Analytics)
• Deep understanding of social media landscape
• Fascination with numbers (tracking, compiling, analyzing) and the ability to intelligently express their meaning
• Familiarity with measurement tools and monitoring tools (such as Facebook Insights, Radian6, Twitter Analytics, etc.)
• Proficient in Excel and PowerPoint
• Admirable written communication skills

Office Manager/Executive Assistant

January 24, 2012

The Office Manger/Executive Assistant for our Detroit office will be responsible for general daily agency support needs including supply orders, equipment management, office appearance, meeting set up and vendor management.  This position also entails providing day-to-day administrative support to the Chief Operating Officer.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Order, organize and maintain office supplies
• Schedule, prep and set up meetings
• Coordinate and manage ad hoc taks/assignments provided by COO
• Maintain COO’s calendar and Outlook inbox
• Manage office equipment (i.e. copiers, postage meter)
• Communicate with and managing vendors

QUALIFICATIONS AND EXPERIENCE REQUIRED:

• 2-3 years office management experience
• Superhuman organizational abilities
• Ability to manage and order office supplies
• Ability to manage multiple ongoing projects
• Superior knowledge of Microsoft Word, Powerpoint, Excel
• Experience managing daily office duties
• Exceptionally strong written and verbal skills
• Self-starter
• Great demeanor and pleasant attitude
• Positive phone presence

Internship: Business Development Coordinator

January 24, 2012

Ignite Social Media is looking for 1 intern to assist with business development. This team’s role is to manage and respond to incoming services inquiries and manage and develop proposals for potential clients. This position reports to the Director of Business Development.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Research to inform brainstorms and strategy development for potential new clients
• Attend brainstorm and strategy sessions for new business proposals
• Assist in writing proposals including implementation plans, budget and timelines
• Assist with project management and internal coordination among teams
• Assist in developing marketing plans and identifying opportunities for agency development
• Applicants looking for a career in client services, strategy development or corporate marketing and communications will get the most out of this internship

QUALIFICATIONS AND EXPERIENCE REQUIRED:

• Able to work a minimum of three, eight-hour workdays per week (full-time applicants preferred)
• Working toward a bachelor’s degree in marketing, public relations, advertising or communications (recent graduates preferred)
• Insane organizational skills and the ability to communicate clearly (both written and verbal)
• Able to work with a sense of urgency while maintaining attention to detail
• Knowledge of marketing concepts and social media

Senior Strategist

January 24, 2012

The Senior Strategist position will focus on creating and delivering social media strategies to our clients.  To this end, the Senior Strategist will work collaboratively with other internal teams and with clients in the development of strategies that are sound and will meet client business objectives.  The Senior Strategist will report directly to the Director of Strategy.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Conducting research and analysis, creating complete social media strategies, and setting initial key performance indicators
• Developing ongoing recommendations and identifying new opportunities for clients
• Work collaboratively with designers, developers, metrics, and key stakeholders to develop social media strategies that meet client goals and can be executed within time and budget
• Supporting ongoing new business efforts, including proposal development and pitching

QUALIFICATIONS AND EXPERIENCE REQUIRED:

• 5-7 years experience in digital, social, or mobile marketing on either the client or agency side
• Ability to develop and present social media strategies and campaigns for large brands
• Previous social media management experience either internally or externally is required, with preference to those who have managed social media projects from start to finish
• Experience monitoring or analyzing social campaigns

Interactive Designer

January 24, 2012

The Interactive Designer will work with our Creative team to conceptualize and design microsites, custom social network pages, blogs and mobile web sites and/or apps.  This designer may often work collaboratively with a senior interactive designer and/or creative director, along with a copywriter, to develop designs. This designer will also work with the strategy, UX, and Tech teams to produce promotions that satisfy strategic goals. The Interactive Designer will report to the Creative Director.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Work collaboratively with account managers, copywriters, senior designer(s), web developers, strategists, and engagement specialists to conceptualize and design promotions that meet strategic goals
• Make sure that all design aspects of his/her particular projects are programmable, and executable within the pre-designated timeline
• Build and prep Photoshop files properly for Tech use in programming
• Ability to meet deadlines and follow agency workflow and communication tools (Workzone, Lync, email)
• Expected to be available to work after hours, if needed, to assist senior level creatives to complete projects

QUALIFICATIONS AND EXPERIENCE REQUIRED:

• 2-4 years marketing experience – Social Media experience a plus
• Must have proven ability to provide innovative design while maintaining integrity of brand guidelines
• Ability to following creative direction from a team leader or senior designer
• Ability to work with a writer to collaborate on final designs
• Knowledge of designing for web (Twitter, Facebook, Web sites, etc.)
• Ability to design for various audience types in ways that drive positive actions
• Knowledge/skills in Photoshop a MUST

Community Engagement Specialist

January 24, 2012

The Community Engagement Specialist is an important asset not only to us and our clients, but also to our clients’ millions of fans and followers. This means that the Community Engagement Specialist serves as a liaison between our clients and their consumers, thus striving to meet client goals while ensuring that all content and promotions executed on the channels provide value to the fans and followers. Thus, strong written and interpersonal communication skills are essential qualities in a Community Engagement Specialist. This position reports to the Director of Community Engagement.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Researching and drafting content for our clients’ social channels
• Posting content to and moderating channels (including removing inappropriate content and responding to fan inquiries)
• Analyzing content performance and adapting as necessary to meet and exceed client goals
• Working collaboratively with strategists, metrics specialists, and community relations specialists to help execute and analyze ongoing campaigns and promotions

QUALIFICATIONS AND EXPERIENCE REQUIRED:

• Extensive knowledge of social channels (Facebook, Twitter, YouTube, Foursquare, etc.)
• Excellent written and verbal communications skills
• Social Media engagement experience, such as a Community Manager
• Proven background using social media as a marketing tool

Community Relations/Contest Specialist

January 24, 2012

The Community Relations Specialist serves as one of our resident experts in all things contests, sweepstakes, and promotions. This position requires a lot of multitasking by juggling multiple promotions, but necessitates an extreme attention to detail to ensure all of our bases are covered. The Community Relations Specialist works closely with account managers and strategists to obtain promotion details as well as web developers and engagement specialists to ensure campaign execution runs smoothly. This position reports to the Director of Community Engagement.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Work collaboratively with account managers, web developers, strategists, and engagement specialists to develop and execute contests and campaigns that meet client goals
• Coordinate with vendors on contest details such as development of Official Rules and prize fulfillment
• Manage ongoing contests, including contacting winners and responding to inquiries regarding contests or other promotions
• Research and develop targeted blog rolls
• Conduct blogger outreach to promote clients’ campaigns, contests, etc.

QUALIFICATIONS AND EXPERIENCE REQUIRED:

• 2-4 years minimum experience in contest/sweepstakes management on either agency or vendor side
• Extensive knowledge of how online contests and sweepstakes work within social channels (Facebook, Twitter, YouTube, etc.)
• Ability to manage multiple contests and sweepstakes with a strong attention to detail
• Understanding of various state and country requirements for contests and sweepstakes
• Excellent written, verbal, and interpersonal communications skills

Web Developer

January 24, 2012

The Web Developer will work with our Tech team to develop and support microsites, custom social network pages, mobile applications, and API integration projects, among other applications for our clients.  To this end, the Web Developer will work collaboratively with the strategy, design, and metric teams in the development of applications.  The Web Developer will report to the Senior Developer and the Director of Technology.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• 2-4 years experience
• Work collaboratively with user experience analysts, front-end developers, and key stakeholders to develop engaging, standards-compliant applications that meet client goals
• Provide ongoing technical support for web application development projects
• Participate in technology research, application/platform evaluation, and testing

QUALIFICATIONS AND EXPERIENCE REQUIRED:

• Expert knowledge of HTML, CSS, and PHP
• Working knowledge of HTML5, CSS3, Javascript, Ruby, and Photoshop
• Working knowledge of WordPress and other content management systems
• Experience working with SSH and SFTP
• Familiarity with various social media API’s, including Facebook, Twitter, etc.
• Proven background using social media as a marketing tool
• The agility, creativity & autonomy necessary to thrive in a fast-moving environment
• Excellent verbal and interpersonal communication skills

Account Coordinator

January 24, 2012

Account Coordinators work as a part of a larger account team. Their primary role is to support the account manager and manage client projects within the agency. This position will report to the Account Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Internal project management
• Creates all briefs, timelines and other meeting documents
• Client secondary point of contact
• Supports Account Manager

QUALIFICATIONS AND EXPERIENCE REQUIRED:

• 1-3 years of experience in an agency or related setting
• Ability to seamlessly move projects through internal agency teams
• Enjoys social media and keeping up with the latest trends in the industry
• Previous client contact/client relationship management experience preferred
• Proficient in using project management software systems
• Attention to detail and strong organizational skills are a must
• Strong written and verbal communications skills required

Account Director

January 24, 2012

We are seeking an Account Director to oversee one of our largest accounts.  This position entails working very closely overseeing the account team to ensure all client needs are met by guiding account managers’ activities, while maintaining an effective level of direct contact with senior members of the client team.  The Account Director will also be responsible for effectively managing the growth of the account.  It is also expected that the Account Director will work to facilitate the professional development and growth of account managers and represent the agency to the client.  This position reports to the COO although frequent contact with the President would be expected.

ESSENTIAL DUTIES

• Establish and manage positive client relationships
• Review campaign conceptual directions to ensure client objectives remain in focus
• Review all high level strategic, reporting, creative and engagement plans and other pertinent document produced by agency prior to submission to clients
• Ensure that financial management of accounts meets agency and client standards
• Meet with account managers on a regular basis to review their activities
• Perform annual goal setting with team members on an individual basis and provides semi-annual reviews of goals

QUALIFICATIONS AND EXPERIENCE REQUIRED

• 4-7 years (minimum) experience working in an agency or related setting in mid to-sr level marketing position
• A solid understanding of the social media industry and industry trends
• Understanding of budget preparation and management
• Advanced verbal and written communications skills
• Experience working in Microsoft Office
• Strong analytical, interpersonal and organizations skills are a must
• Automotive marketing experience a plus