Since so many of our followers enjoy the 26 Social Media Marketing Examples that was started by our very own Lisa Braziel and later joined by Anne Brannon, who recently wrote Social Media Marketing Example #13: Miller Brewing Company, I thought I’d jump in and help keep the examples going.
In this example, I will cover the online reservation site OpenTable where you can find restaurants, make reservations and receive confirmation online in a matter of seconds.
At first glance I was not impressed with the Web site in the least, but one mention of the name and my colleague, Brian Friedlander, yelled out “I LOVE that site!” So I decided there must be much more to this and thought I’d further investigate. Since Brian was so enthusiastic about the site, I was curious as to why he loved the site so much so I asked. Apparently, one of the Top 50 U.S. Restaurants, The French Laundry, is a location that takes reservations only two months in advance (no more than, no less) and getting a reservation via phone is nearly impossible as you’ll consistently hear only a busy signal coming from their line. But thanks to OpenTable’s online reservation element, he was able to skip the busy signal and book a reservation at The French Laundry, via OpenTable.com, with ease.




