These days, I don’t spend my money anywhere until I’ve read customer reviews. From a new apartment to skincare products, if I have a choice between my total lack of knowledge and someone else’s experience, I’m going to take their opinion into heavy consideration.
Online customer reviews are plentiful, and, according to Adweek, we care more about those reviews than what our friends say when it comes to making purchase decisions. Fortunately, there are plenty of people out there who love giving their opinions, present company included. Jeremy’s recent blog post on Yelp highlighted an entire community of people reviewing for no other reason than because they wanted to. The only motivation for those of us who love to review is our desire to showoff. And nothing is more gratifying for us showoffs than to be able to plaster our opinions all over our social networks, which brings me to the whole idea of “social commerce.” In future tense, any business selling products that doesn’t utilize some customer review functionality is absolutely going to see it hurt their bottom line. Customer reviews encourage purchases, without a doubt.









